Shipping policy

K-WAYSA Delivery & Booking Policy

At K-WAYSA, we provide digital bookings and experience-based services rather than physical shipped products. This policy explains how booking confirmations, travel information, tickets, and related communications are delivered to guests after purchase.

By purchasing a ticket or service through K-WAYSA, you agree to the terms below.

1. DIGITAL DELIVERY

All K-WAYSA bookings are delivered digitally.

After successful payment, guests will receive:

  • booking confirmation emails,

  • payment confirmations,

  • event details,

  • transport information,

  • itinerary updates,

  • and important travel communications electronically.

No physical tickets are shipped unless specifically stated.

2. BOOKING CONFIRMATION TIMELINES

Instant Confirmation

For full payments, guests will typically receive booking confirmation within:

  • a few minutes to 24 hours after successful payment.

Payment Plan Bookings

Guests paying via installment plans may receive:

  • provisional booking confirmation initially,
    with full confirmation issued once required payments are completed.

3. FINAL TRIP INFORMATION

Final trip information including:

  • departure times,

  • meeting locations,

  • packing reminders,

  • accommodation details,

  • emergency contacts,

  • and WhatsApp group invitations

will typically be sent:

  • 7–10 days before departure.

Guests are responsible for ensuring their contact details are correct at checkout.

4. WHATSAPP COMMUNICATIONS

K-WAYSA may communicate important trip information through:

  • WhatsApp,

  • email,

  • or SMS.

Guests agree to receive operational communication related to their booking.

5. DIGITAL PRODUCTS & ADD-ONS

Digital add-ons such as:

  • photography packages,

  • content packages,

  • itinerary guides,

  • or downloadable materials

will be delivered electronically after the experience or within the timeframe stated on the product page.

6. TRANSPORT SERVICES

For experiences that include transport:

  • pickup details,

  • departure schedules,

  • and transport coordination

will be provided electronically before the trip date.

Guests are responsible for arriving at designated pickup points on time.

K-WAYSA is not responsible for missed departures due to:

  • lateness,

  • incorrect personal scheduling,

  • or failure to review trip communications.

7. DELIVERY FAILURES

If guests do not receive confirmation emails or travel information, they should:

  • check spam/junk folders first,

  • then contact K-WAYSA support immediately.

K-WAYSA is not responsible for delivery failures caused by:

  • incorrect email addresses,

  • incorrect phone numbers,

  • spam filtering,

  • or guest communication issues.

8. INTERNATIONAL BOOKINGS

International guests are responsible for:

  • travel documentation,

  • visas,

  • insurance,

  • and personal travel arrangements required to attend K-WAYSA experiences.

K-WAYSA only provides the services explicitly listed within the booked experience package.

9. CONTACT INFORMATION

For booking support or delivery-related issues, contact:

K-WAYSA Support
Email: support@kwaysa.com

Support hours may vary depending on operational schedules.